✓ Provide a mobile-friendly user experience ✓ Instant answers to customer questions using chatbots With embedded chat on a website, a business can leverage benefits including: When given a choice between email, phone and chat, more people choose chat for customer service and to get quick answers to their questions.
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Using OmniChat, a business can install a website chatbot widget that connects to both Facebook Messenger and native web chat. MobileMonkey OmniChat also has a solution for busy, on-the-go business owners or customer service teams that need to access customer inquiries on the go: the MobileMonkey Chat mobile app for Android and MobileMonkey Chat mobile app for iOS. More popular chat channels will be added throughout the year. From there, OmniChat triples your chat marketing campaign reach with three channels - SMS, native web chat, and Facebook Messenger.
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You only design conversations, lead forms, funnels and customer support FAQs once. OmniChat technology translates every chatbot conversation and chat marketing funnel you create to each of the supported messaging platforms.
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It allows businesses the seamless management of all replies from all chat marketing, and for a live agent to jump into the conversation. The OmniChat inbox is a single unified inbox for seeing all conversations happening across chat apps. OmniChat also extends the reach of chat marketing campaigns by giving marketers the ability to reach prospects and customers on multiple messaging apps from one campaign.
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OmniChat by MobileMonkey addresses the need of businesses and marketers to simplify the task of creating and responding to the inbound chat inquiries that originate from different sources.